The screenshot is similar to mine, but I have no idea what the downstream 8128Kbps relates to - the guy on technical support today seemed to think this was the actual speed, but it clearly isn't. I called broadband support today because I'm getting very low and fluctuating speeds (from 0.8 Mbps to 2.4 Mbps). Apart from the tech trying to tell me that he tested and I'm getting 8Mbps (I wish!) he tried to tell me that the problem is at my end - flush the cache (already done), plug in ethernet (didn't make any difference), and - priceless - that being on the phone to tech support would make the connection noticeably slow, for example in accessing the Google search page. As a long time customer of BT, I was fairly sure that the problem needed to be escalated... and the tech refused!
Well, eventually I got the call escalated. Normally it is a fast and sound connection, and as I haven't changed anything I expect the result will be as usual - eventually BT will reluctantly admit that it is a problem fixed at the exchange and all will be back to normal.
Meanwhile, I guess I'll tidy my desk and other offline stuff.
Shirley
Hi Jonathan
The screenshot is similar to mine, but I have no idea what the downstream 8128Kbps relates to - the guy on technical support today seemed to think this was the actual speed, but it clearly isn't. I called broadband support today because I'm getting very low and fluctuating speeds (from 0.8 Mbps to 2.4 Mbps). Apart from the tech trying to tell me that he tested and I'm getting 8Mbps (I wish!) he tried to tell me that the problem is at my end - flush the cache (already done), plug in ethernet (didn't make any difference), and - priceless - that being on the phone to tech support would make the connection noticeably slow, for example in accessing the Google search page. As a long time customer of BT, I was fairly sure that the problem needed to be escalated... and the tech refused!
Well, eventually I got the call escalated. Normally it is a fast and sound connection, and as I haven't changed anything I expect the result will be as usual - eventually BT will reluctantly admit that it is a problem fixed at the exchange and all will be back to normal.
Meanwhile, I guess I'll tidy my desk and other offline stuff.